What's the process for the Pet Merch sweatshirts?

First you’ll select from the three available styles (hoodie, raglan, drop shoulder), from there you’ll go on to select your sweatshirt color, size and thread color, as well as provide all the details about your pet or pets. Once you’ve placed your order, you’ll be sent an email requesting 1 hi-res image of your pet.

From there we'll take your image and have it turned into a custom sketch, which will then be sent to you for approval. Each sweatshirt will have 2 round of revisions on the sketch and from there your sweatshirt will then be moved to production.

I have multiple pets, can they all be on one portrait?

Yes! Each additional pet portrait can be added for an additional $85/pet. We currently allow for. up to 3 pet portraits on each sweatshirt. If you have more than 3, please email us to discuss a custom order.

I'd like a different colored sweatshirt than the options you have listed, is that possible?

Let's try! Select ‘other’ on your order and we’ll send you an email to we'll see what we can do.

Can I select a different thread color than the ones you have listed?

Yes, absolutely! Select 'other' when placing your order and then reply to your confirmation email with the thread color you're thinking. If it's not possible, we'll work with you to find one that works!

Do you accept returns?

All custom orders are final sale. If you are unhappy with your purchase for any reason please contact us and we'll do what we can to make it right. We want you to be happy with your order!

Do you ship internationally?

At this time we are only able to support shipments within the United States. We're hoping to expand internationally shortly!

Where are you based?

Brooklyn, New York :)

When will my order ship?

It's just me running this whole operation (thank you for your support!) and currently these sweatshirts take approximately 3 weeks to produce and 1 week to ship. We are able to accommodate rush orders for an additional fee.